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Case Studies

See why businesses choose inspHire to manage their rental processes

Buckhurst Plant Hire Case Study

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About Buckhurst

Buckhurst have a wealth of experience when it comes to providing plant, utility and transport equipment across the UK. Established over two decades ago, back in 1993, Buckhurst had only one yard, with a small amount of equipment. Since then the business has grown to multiple depots with over 1000 pieces of machinery and plant.

Buckhurst are dedicated to supplying the highest quality of equipment for rental, at the most reasonable prices, whilst being committed to delivering outstanding customer service. The customer first culture that Buckhurst are renowned for has contributed to the consistent growth of the business, by producing loyal customers who continually return and have been reliant on Buckhurst for many years.

The Issue

Buckhurst Needed A Hire Management Solution To Meet Their Business Needs.

Prior to the installation of inspHire, Buckhurst were using a dated hire management solution, which struggled to meet their demands. The main issues they faced came around usability and reporting, only being able to have one window open at a time became a hindrance and began to slow up a lot of processes which ended up impacting their efficiency.

The business was constantly growing and with plans to expand even further, Buckhurst knew it was time to search for a more suitable hire management solution that matched their ambition and could continually grow with them.

The Solution

inspHire Software Was The Perfect Solution!

After researching the market, Buckhurst came to the conclusion that inspHire was the best hire management solution for them. “We chose inspHire over the other products we looked at because we felt it was the best product for our size of business. When we had the inspHire demonstration we were very impressed with the level of functionality, it has the ability to allow and help us to grow”.

Buckhurst are also using inspHire CRM, this allows them to better serve their customers and continually provide the fantastic service they are known for, as they can make sure they are contacting the right people at the right time. Another inspHire product that Buckhurst are benefitting from is Workshop, this has improved their utilisation of equipment by easily managing the maintenance of their equipment. This allows them to achieve the best possible ROI.


Categories: Plant and Tool