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Case Studies

See why businesses choose inspHire to manage their rental processes

Hawthorn Case Study

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About Hawthorn

Hawthorn is a £13M technical AV Company with offices based in London, Manchester, the East Midlands and Cambridge, they have more than 110 employees. Working in a variety of different industry sectors, from the Event and Entertainment industry to Education. Hawthorns deliver to over 1,000 events a year with an inventory that covers lighting, sound, video, staging, drapes and other high quality hire equipment that events may require.

The Issue

Due to Hawthorn operating on such a large scale, it soon became apparent that their current system could not efficiently manage the demands of their ever-increasing business. They found themselves using a variety of different programs and tools to accomplish their work. What they needed was a system that unified all the required features into one, easy to use software package.

The Solution

After choosing inspHire Corporate Edition, the benefits immediately started to show - they’d made the right decision. Packed full of innovative features, Hawthorn now had a system which could handle the demands of their corporate business. Accounts package integration and automated invoicing have worked wonders in reducing admin time and they now have inspHire CRM to keep a record of all their data. Products such as inspHire Mobile have paved the way for the business to operate on the move, allowing them to provide live updates to their customers. They found themselves using features that they’d never imagined such as Mailchimp integration for sending out marketing campaigns.

Simon Wood, Financial Director at Hawthorn Theatrical Ltd said:

“inspHire is a reliable rental system that allows multi branch access with pre-planning, booking, and of course, dispatch of equipment, which is essential to our business. We make the most of our equipment, having a £100,000 projector sat on the shelf doesn’t earn us money so utilisation is very important to us.”We contacted inspHire over 5 years ago; previously we had a rental system, an account system, a CRM system, a PAT test system and we had an aim to join all those things together and have something that would work for the business. inspHire helped us do that.”

Take a look at the Hawthorn’s testimonial here


Categories: AV and Lighting